Thumbs Up Access & Awareness Services

  • Recognizes businesses that have taken steps towards achieving accessibility
  • Promotes awareness of the Accessibility for Ontarians with Disabilities Act 2005
  • Increases the number of accessible businesses
  • Promotes opportunities for people with disabilities
  • Works towards an accessible Ontario
  • Supports active participation by people with disabilities
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
  • Passed unanimously in May 2005 by Ontario's Legislative Assembly, it became law on June 13th, 2005
  • Goal: remove barriers that prevent access for persons with disabilities to jobs, education, information, transportation and the use of goods, services and facilities
  • The Act will make Ontario accessible to people with disabilities with respect to goods, services,facilities, accomodation, employment, building structures and premises by January 1st, 2025 by developing, implementing and enforcing Province-wide accessibility standards
  • The AODA has identified five key areas in which accessibility standards will be set: Customer Service, Transportation, Information and Communications, Employment and Built Environment
Customer Service Standards
  • States what businesses/organizations must do to provide their goods and services in an accessible way to people with disabilities
  • First standard that has been set; became law on January 1st, 2008 
  • Government and broad public sector had to comply by January 1st, 2010 and the private and non-profit sectors had to comply by January 1st, 2012
  • Applies to all people, businesses and organizations with one or more employees in Ontario that provide services to the public or other businesses/organizations
  • Customer Service Standards training must be provided to every person who deals with the public or other third parties, or participates in the development of policies, practices and procedures
  We Offer:
  • Accessibility Audits
  • Consultation and recommendations
  • Awarded decal and public recognition
  • Site Plan consultations and recommendations to Municipal Planning Department
  • AODA, Customer Service Standard, and Integrated Accessibility Standards Training; plus Sensitivity Training
  • Train the Trainer
We have completed over eighty training sessions since 2009.

Training takes approximately 2 hours to complete.

Cost: $35.00/person or $30.00/person if 3 or more people from the same business receive the training together(maximum of 50 people per training session).

If you are a business and are interested in receiving our services, please contact Catherine Sholtz, Accessibility Coordinator.
Exciting News:
The Ministry of Community and Social Services released a video about accessibility in Ontario - How Can I Help? Catherine Sholtz, Accessibility Coordinator participated in this project. The video will help to inspire and educate Ontarians by offering a unique insight into perceptions and experiences. To view the video go to